FAQs

Postage – Australia

Standard Postage with Tracking - $8.50.

Express Post with Tracking - $13.00.

** FREE express shipping on orders over $100. **

International Shipping

If you would like a quote for International Shipping, please send an email to loulalaswim@gmail.com with the details and we will reply as soon as possible.

Refunds / Returns / Exchange Policy

Faults

If there is a fault with your swimwear, please email us at loulalaswim@gmail.com within seven (7) days of receipt so that we can fix the problem or arrange a refund/credit/exchange.

The purchaser is responsible for return shipping, which will be reimbursed by Lou La La if the item is found to be faulty.

The item must be returned within 21 days of receipt in original packing, with tags attached and in new unworn/unwashed condition.

Once the item is received by Lou La La, we will examine and determine whether the item is faulty and whether it can be fixed or replaced.

In the event that the item cannot be fixed or replaced Lou La La will refund the cost of the item, along with the cost of return shipping to the purchaser.

Exchange

Sale or discounted items will not be eligible for exchange or return unless they are faulty.

If you would like to exchange an item please email at loulalaswim@gmail.com within seven (7) days of receipt, along with the details of your order, so that we can discuss your options for exchange.

The purchaser is responsible for return shipping & re-shipping of items in case of exchange. All swimwear must be returned in original packing, with tags attached and in new unworn/unwashed condition.

Sizing & Product Information

Sizing varies from one style to another, please see the individual sizing chart and description available for each item.

If you are unsure of your size, please contact us before purchase so we can help you.

All bikinis are handmade so please allow for a 1cm difference in the cut/size on each bikini.

Most of our swimwear is ‘seamless’ so it is normal and expected to have a slight showing of the edges of the reversible side.

Swim Care

PLEASE HAND WASH YOUR SWIMSUIT SEPARATELY BEFORE WEAR.

Follow these simple steps to keep your Lou La La Swimwear in good condition and to ensure it lasts as long as possible:

  • Hand wash and rinse your swimsuit in cold water as soon as possible after wear.
  • Do not use bleach or strong chemicals.
  • Do not wash in warm or hot water.
  • Do not iron or tumble dry.
  • Hang or lie flat in a cool, dry, ventilated area avoiding exposure to direct sunlight, in order to maintain colour and elasticity.

If excessively exposed to chlorine, direct sunlight and chemicals (e.g. sunscreen, cosmetics) it can damage the swimsuit elastic and may cause discolouration/fading so make sure to rinse and dry in the shade after each wear.

By purchasing through our website, it is expected to that you understand the information above and you agree to terms and conditions regarding returns/exchanges.